First Time Signing-In to CommTrak

CommTrak supports login via two methods:

CommTrak Local Login

For security reasons, the CommTrak Support Team cannot reset user passwords, nor otherwise provide access to CommTrak, without written authorisation from your organisation's CommTrak licensee.

To sign-in to CommTrak for the first time, you will need to use the email address that your CommTrak Administrator has registered for you in your CommTrak user settings (typically, your work email address).

In your web browser:

  1. Go to your organisation's CommTrak URL, which will have been provided to you by your CommTrak Administrator. Your CommTrak URL will look something like: yourorganisation.commtrak.com.au
  2. When the login screen is displayed, click the Forgot your password? link (displayed below the Password field):

  1. An email containing a password reset link will be sent to you within a few tens of seconds
  2. Follow the instructions in the password reset email (please note that the reset email has an expiry, so please use it immediately)
  3. Once you have followed the instructions for providing a new password, you can sign-in to CommTrak

 Problems?

If you did not receive a password reset notification email within two minutes:

  • Check your spam/junk folder.

If the notification email is not in your spam/junk folder, contact your organisation's CommTrak Administrator, and ask them to confirm that your email address is correctly registered in your CommTrak user settings.

Still unable to sign-in?

Please read the following article: Unable to Sign-In to CommTrak

Single Sign-On (SSO) - e.g. Microsoft 365

CommTrak Support cannot assist with issues pertaining to single sign-on logins - please contact your organisation's support team if you require login assistance.

If your CommTrak has been configured to use Single Sign-On (SSO) using an identity provider such as Microsoft 365, you will need to switch to click the SSO Login option (visible in the previous screenshot).

When SSO has been selected, you will see the a login screen similar to the following screenshot:


  • Click the blue SSO Log in button.
  • Your identity provider's login screen will be displayed. For example, you will be presented with the Microsoft 365 login screen if Microsoft is your organisation's identity provider.

The SSO login process varies depending on the identity provider and your organisation's security configuration. For example, you may be required to complete a multi-factor authentication (MFA) process.

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