Signing In to CommTrak
In this article:
Your CommTrak User Account
Before you can sign-in to CommTrak, your organisation's CommTrak Administrator must have created a user account for you.
You will be issued with:
- a username
- password
- a URL (website address) to access CommTrak
Signing-In
When you visit your CommTrak site, you will be presented with the sign-in screen with the following prompt:
Your CommTrak sign-in screen will display your organisation's logo!
If your organisation's CommTrak Administrator has forced a password change for your account, you will be prompted to enter a new password.
Depending on your CommTrak security settings, you may be prompted for a verification code...
Two Factor Authentication (2FA)
If enabled on your CommTrak site, you will be prompted to enter a security code to complete the sign-in process; this is known as Two Factor Authentication (or 2FA).
Depending on your CommTrak site's configuration, and the configuration of your user account, the security code will be provided by one of the following methods:
- Authenticator app installed on your mobile device
- SMS message to your mobile phone
- Email message to your registered email address
Enter the provided code into CommTrak as prompted. For example, if the 2FA code is emailed to you, enter the code at the following prompt:
If 2FA via authenticator app is required for your CommTrak, you must first configure the authenticator app when prompted during the CommTrak sign-in process. For further information about setting-up and using authenticator app 2FA, see Support Centre article Two-Factor Authentication (2FA) Set up
2FA Code not Received via Email or SMS?
If you do not receive your 2FA code within 30 seconds, it is most likely because your email address or mobile phone number is stored incorrectly in CommTrak.
If you do not have a mobile phone number registered against your CommTrak user account, a 2FA code will be sent via email if configured to do so in CommTrak.
Please wait at least 60 seconds prior to requesting another 2FA code. If you do not receive your 2FA code after two attempts, please contact your organisation's CommTrak Administrator for advice.
Lost Access to Your Authenticator App?
If you are unable to access your authenticator app (e.g. you have lost your mobile device or you have uninstalled the app), you must contact a CommTrak supervisor and ask them to use the Force New Password option in your user settings.
The Force New Password option both resets your password and clears your authenticator app settings so you can set up a new one.
Changing Your Password
If you wish to change your password, you can do so at any time; see the Change your Password article for details.
Password Complexity
Whenever you are prompted to provide a new CommTrak password, please ensure that you carefully read the prompt at the top of the screen, as this will advise you of the password complexity requirements. For example, your organisation's CommTrak Administrator may have specified a minimum length for passwords, and also the required mix of characters (such as mixed-case, numbers and symbols).