Call Outcomes (Settings)

Configure the Call Outcomes available during a Telesales Call.

The following Call Outcomes are cannot be modified or deleted, and are not displayed in the settings screen:

• Did not discuss this opportunity
• Unsuccessful
• Do Not Contact
• Successful Lead
• Successful Sale

Accessing Call Outcomes Settings

Settings > Telesales Settings > Call Outcomes

Add a Call Outcome

Enter a name for the Call Outcome into the  Add field, and click Add.

Modify a Call Outcome

• Select a Call Outcome from the list displayed at the top of the settings screen
• Edit the name of the Call Outcome in the Modify field
• Click Save

Modifying an existing Lead Source will immediately update all leads records with that Lead Source.

Delete a Call Outcome

• Select a Call Outcome from the list displayed at the top of the settings screen
• Click Delete

Deleting a Lead Source cannot be reversed.