Applications

The CommTrak Applications Settings are used for creating credentials for accessing API endpoints.

For example, if you use, or have created, a third-party application that can read and update CommTrak API endpoints, you must create an Application entry in CommTrak User Settings.

Once you have created an Application, you can use the credentials to access the CommTrak API.

Accessing Application Settings

Settings > User Settings > Applications

Add an Application

  • Click New Application
  • Enter a name for the application into the Add a new application field
  • Specify the Scopes for the application (e.g. Contacts, Leads, Tickets, Workflows); you can select multiple scopes.
  • Click the Add button

Modify an Existing Application

  • Select an Application from the list displayed at the top of the settings screen

The available fields are as follows

  • Edit the name of the Application in the Modify application field
  • Edit the Scopes as required
  • Click Save

Delete an Existing Application

  • Select an Application from the list displayed at the top of the settings screen
  • Click the Delete button that is displayed below the Modify application section heading.

Revoke Token

Clicking the Revoke Token button will immediately revoke the active access token (short-lived) token for this application.

For further information about the access token, refer to Support Centre article:

Reset oAuth2 Credentials

Deleting an Application cannot be reversed.