Applications

The CommTrak Applications Settings are used for creating credentials for accessing API endpoints.

For example, if you use, or have created, a third-party application that can read and update CommTrak API endpoints, you must create an Application entry in CommTrak User Settings.

Accessing Application Settings

Settings > User Settings > Applications

Add an Application

• Click New Application
• Enter a name for the application into the Add a new application field
• Specify the Scopes for the application (e.g. Contacts, Leads, Tickets, Workflows); you can select multiple scopes.
• Click the Add button

The newly created application details will be displayed:

The oAuth2 Client ID and oAuth2 Client Secret are required to access the API as described in the following article: CommTrak API

Modify an Existing Application

• Select an application from the list displayed at the top of the settings screen

The available fields are as follows:

• Application name
• The oAuth2 Client ID and oAuth2 Client Secret (read-only)
• Scopes

Click Save to confirm any changes.

Delete an Existing Application

• Select an Application from the list displayed at the top of the settings screen
• Click the Delete button that is displayed below the Modify application section heading.
• Press OK to to confirm deletion or press Cancel to retain the application

Revoke Token

Clicking the Revoke Token button will immediately revoke the active access token (short-lived) token for this application.

For further information about the access token, refer to Support Centre article:

• CommTrak API Endpoint Usage

Reset oAuth2 Credentials

Pressing the Reset oAuth2 Credentials button prompts for confimation of resetting the oAuth2 Client ID and oAuth2 Client Secret. If confirmed, the credentials are reset immediately