Ticket Types (Settings)

Ticket Types and Subtypes are used to categorise tickets for the purposes of assignment, filtering and reporting. The ticket type will be blank if no ticket type is specified when the ticket is created.

Accessing Ticket Type Settings

Settings > Ticket Settings > Ticket Types

Add a Ticket Type

Enter a name for the Ticket Type into the Add a ticket type field, and click .

Modify an existing Ticket Type

Select a ticket type from the list displayed at the top of the settings screen
Edit the name of the ticket type in the Modify ticket type field
Click

Modifying an existing Ticket Type will immediately update all ticket with that type.

Delete an existing Ticket Type

Select a ticket type from the list displayed at the top of the settings screen
Click

Add a Ticket Subtype

Select a ticket type from the list displayed at the top of the settings screen
Enter a name for the Ticket Subtype into the Add a ticket subtype field
Click

Modify an existing Ticket Subtype

Select a ticket type from the list displayed at the top of the settings screen
Select a ticket subtype from the list displayed under the heading Select a ticket subtype to modify
Edit the name of the ticket subtype in the Modify ticket subtype field
Click

Delete an existing Ticket Type

Select a ticket type from the list displayed at the top of the settings screen
Select a ticket subtype from the list displayed under the heading Select a ticket subtype to modify
Click the button that is displayed below the Modify ticket subtype section heading.

If a ticket type or subtype is deleted, all tickets that currently have the deleted type or subtype assigned will have the ticket type and subtype removed (i.e. a ticket type will no-longer be assigned to the ticket).

Deleting a ticket type or subtype cannot be reversed.